After posting my original email, Chris Carson (of Clickteam USA) reached out to me with this:
Can't really say much fairer than that. I am going to give it another shot.
====================== Earlier blog post:
So, I was playing around with development environments the other day.
I'd bought a bundle on HumbleBundle that contained ClickTeam. An app that aims to let you build games (both desktop and mobile) without programming. Sounded good...but you may want to think twice.
I was walking through their Breakout tutorial, when I noticed something odd...the paddle didn't bounce the ball way I was used to from other versions. Instead of reflecting the ball directly up, you want it to bounce as if you had an upside down bowl on the paddle. It's a little more complex.
The documentation didn't give me any clues. Not surprising really, kind of a niche thing, and documentation is hard.
So, as is usual these days, I went to the forums. I posted a question, providing all the detail I could think of that was pertinent, and trying to explain my question clearly. The next day, I tried to go back and see the answer...and that's when the troubles began.
I couldn't log in, and had various troubles over the next hour or so. If you don't type in your password correctly for 5 times, it blocks you for 15 minutes. Since I use the 'lastpass' password manager my password was clearly being entered correctly, I was surprised when their forum software didn't recognise my password.
So, fine. I reset my password, and waited 15 minutes. When I went back to their web site, I tried to log in with the new password they sent me, but that didn't work either. I reset my password again.
This time it worked. I could login, see the answer, and from there I was able to fix the problem. I posted a detailed answer to my original question with all the nitty gritty about how to fix it.
Rather frustrated by this time, I sent the first email to technical support:
Technical support: Clickteam Fusion 2.5
I got this email back:
I was a bit taken aback. They provide the forums "as a courtesy"? Anyone in their right mind knows that for a dev environment to succeed it needs a community. A dev tool without a community is a footnote in history...not a viable product.
Understanding that Mr. Pittock is fairly precious about his software, I answered:
Uh…let me get this straight…
A few minutes later, I got this email:
Your account has now been suspended.
In case you're considering building a mobile game, I can suggest an environment best to avoid.
(If you're here, do scroll to the top and read the update...)